Our 100% Happy guarantee is our #1 priority! 

Upon receiving your order, please inspect it and contact us within 48 hours if there is a problem with the order. All claims must be made within 48 hours of delivery. For a return or exchange please email us immediately at:

• Your full name
• Your address
• Your phone number
• Your proof of purchase (copy of your receipt)
• Your date of purchase (if no receipt)
• Your charge amount and method of payment.  If by credit card, please include the last 4 digits. (if no receipt)
• A description of what is wrong with your item.

We want to be sure you’re 100% happy with your PS products. If you’re not satisfied with your purchase, you can return it for a refund within 14 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. All original and return shipping costs are non-refundable.

Products that have been personalized or altered cannot be returned unless defective (see Exchanges below) within 14 days.

 

OOPS! MISTAKES HAPPEN

If you accidentally approve a proof incorrectly, we will replace that order for you at half the cost.

Of course, if the mistake is our fault, we will remake and reship your replacement item ASAP.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
 
EXCHANGES & SHIPPING RETURNS (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email (SEE ABOVE) and send your item to:

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.