Shipping & Returns

Our 100% Happy guarantee is our #1 priority! 

Upon receiving your order, please inspect it and contact us within 48 hours if there is a problem with the order. All claims must be made within 48 hours of delivery. , For a return or exchange please email us immediately at:

Melanie@ThePersonalizationStation.com

Matt@ThePersonalizationStation.com

 

Please include the following information:

  • Your full name
  • Your address
  • Your phone number
  • Your proof of purchase (copy of your receipt)
  • Your date of purchase (if no receipt)
  • Your charge amount and method of payment.  If by credit card, please include the last 4 digits. (if no receipt)
  • A description of what is wrong with your item.
We want to be sure you’re 100% happy with your TPS products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 14 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. All original and return shipping costs are non-refundable.

Products that have been personalized or altered cannot be returned unless defective (see Exchanges below) within 14 days.


OOPS! MISTAKES HAPPEN 

If you accidentally approve a proof incorrectly, we will replace that order for you at half the cost.

Of course, if the mistake is our fault, we will remake and reship your replacement item ASAP.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thepersonalizationstation.com and send your item to: MMG Enterprises LLC dba The Personalization Station, 4606 Distillery Ct, Ijamsville MD 21754.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING A RETURN

To return your product, you should mail your product to: MMG Enterprises LLC dba The Personalization Station, 4606 Distillery Ct, Ijamsville MD 21754, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

FREE SHIPPING 

Free shipping offer only applies to $99 worth of product (gift cards not included) shipped within the 48 contiguous United States to a single address. Please provide a physical shipping address. All items in the order will ship at the same time, the product with the longest shipping estimate will be used for the order.

 

INTERNATIONAL SHIPPING

We only ship to the contiguous USA (excludes Alaska and Hawaii). At this time, we do not ship to international destinations.